Closing date for applications: Sunday 29 November 2020, 23:00pm
Interview date: Week commencing 7 December 2020
The Lead Technician is an essential member of the Direct Repairs department, who leads a dedicated group of operatives in providing a comprehensive, efficient and responsive property service delivery.
One of the largest housing providers in the UK, Optivo is also a member of the G15 group of London’s biggest housing associations. Currently, we’ve over 45,000 homes across London, the South East and the Midlands, giving 90,000 people somewhere affordable to call their own. And, we’re still growing. Indeed, with a target of 1.500 homes in development every year, there’s never been a better time to join us.
What you’ll be doing
As a member of the Direct Services Team, the primary focus is providing a high quality responsive maintenance service to all residents, internal colleagues and partners. To provide clear structure and support to operatives in managing repairs effectively from issue to completion and final quality assurance.
What you’ll need
You will be experienced at managing direct labour teams, with a competent building knowledge to provide advice and guidance as and when required and to set achievable but aspirational targets of service delivery. You'll have a proven track record of working within a DLO service, where customer satisfaction is at the heart of service delivery. You'll have a clear understanding of all the statutory and regulatory rules and/or codes of practice that underpin the delivery of an efficient and effective property related direct labour service.
What’s in it for you?
You’ll enjoy a great salary and benefits package, including 23 days annual leave (rising 1 day for every completed year of service) plus bank holidays, and a day off for your birthday. You can also buy and sell leave up to 5 days. We have generous pension and life assurance schemes too, plus a cycle to work scheme and travel loans. Add in a healthcare cash plan covering dental, glasses, physiotherapy, vaccinations, 24 hour GP and more, plus various high street discounts, (not to mention flexible working and in house career development opportunities). If you are passionate about what you do and share our ambitions, we look forward to hearing from you.
At Optivo we work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experience and perspective of each individual. We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.