Closing date for applications - 22nd November 2020 at midnight
Shortlisting will conclude week ending 27th November 2020
Interviews will take place on the 2nd or 9thof December 2020 via video link due to social distancing measures.
What you’ll be doing
We're looking to expand our Neighbourhoods Team of dynamic, diverse people by hiring an experienced Scheme Manager. The post holder will provide an effective housing management and support service to all residents within defined policies and procedures in accordance with agreed standards. By working directly with multi-agency partners which embraces Optivo culture, current and future legislation, policy, procedure and best practice. Conduct assessments of risk and need and provide personalised support to residents.
You will be joining an amazing team! To actively promote and encourage resident involvement and participation, in liaison with other teams as required. Supporting residents to use online services where appropriate and provide an effective housing management and support service to older residents within defined policies and procedures and in accordance with agreed standards.
This role will be to cover one scheme, the successful candidate will need to hold a full driving licence and car as they will also need to cover other Scheme Managers in absences and emergencies where required. Hours and locations may also be subject to change.
What you’ll need
- Experience of working in supported housing / housing related support environment is desired
- Knowledge of care & support services, including relevant legislation and good practice
- Knowledge of housing Management, Income, Lettings, Property Services.
- Contact centre, Technology and CRM Teams.
- Customer Experience Team (Complaints).
- Resident involvement and community development teams.
- Customers/engaged customers.
- Experience of working with Local Authorities, Police, Social Services and other statutory and voluntary agencies
What’s in it for you?
You’ll enjoy a great salary and benefits package, including 27 days (rising to 30 days) plus bank holidays, and a day off for your birthday. You can also buy and sell leave up to 5 days. We have generous pension and life assurance schemes too, plus a cycle to work scheme and travel loans. Add in a healthcare cash plan covering dental, glasses, physiotherapy, vaccinations, 24 hour GP and more, plus various high street discounts, (not to mention flexible working and in house career development opportunities). If you are passionate about what you do and share our ambitions, we look forward to hearing from you.
At Optivo we work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experience and perspective of each individual. We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.