You’ll be joining Optivo at an exciting time as we focus on developing new and innovative ways to engage our 90,000 residents. If you’re an individual who would like to make a difference to our residents.
As Optivo’s Co-creation Lead, you’ll have the opportunity to lead on co-creation projects which involve residents, staff and external stakeholders to design or improve Optivo services, policies and procedures.
You’ll be part of a new team with a new agenda and supporting our strategic directions. Working across the business areas to support colleagues run co-creation projects.
Some of the exciting and varied projects you get to be involved with will include service improvement, this will involve lots of coordination and collaboration with senior stakeholders across Optivo and our customers and you will primarily be responsible for creating a real sense of partnership working and linking this with Optivo’s co-creation framework.
What you’ll need
The Co-creation Lead will have an in-depth understanding of co-creation principles and evolution methods.
You’ll ideally hold a service design qualification or willingness to work towards one along with a project management qualification. This role requires the successful candidate to have experience in facilitating workshops, along with strong presentation and organisational skills.
You’ll be customer focussed individual who has empathy and understanding and have the ability communicate with people from various backgrounds.
Working at pace you’ll be adaptable and able work to tight deadlines with changing goals
At Optivo we work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experience and perspective of each individual. We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.